FREQUENTLY ASKED QUESTIONS

Answers to the most commonly asked questions about MDMC20

 

IMPORTANT UPDATES!

At lot has changed in the past few days and will continue to change over the coming weeks. Our top priority has always been the health and safety of all participants at MDMC20, including attendees, exhibitors, staff, industry partners, and others involved in the Midwest Digital Marketing Conference.

As a production of a public university, we are required to adhere to the recommendations of the state regarding events. As such, we will be converting the 2020 Midwest Digital Marketing Conference into an online event that will consist of 2 parts:

  • LIVE 2-day virtual summit Wednesday, May 20th and Thursday, May 21st
  • MDMC20 On-Demand Digital Experience where the sessions and panels that were going to take place in-person will be available on-demand online for 1-year.



What Does This Mean For You?

All those who have purchased a ticket to MDMC20 have two options:


Option 1: Attend Online Events & Apply Your Ticket to MDMC21 at No Additional Cost

You will receive full access to the live 2-day virtual summit and the MDMC20 On-Demand Digital Experience and, as is our policy, you will be automatically registered for MDMC21 (April 13-15, 2021) at no additional cost! 

 

What is the LIVE 2-day Virtual Summit? We invite you to join us for a FREE LIVE 2-day virtual summit on Wednesday, May 20th and Thursday, May 21st. During this event, we will be live-streaming 5 breakout sessions each day led by our most in-demand speakers. Click Here to Register for the FREE Live Summit ONLY. 



What is the On-Demand Digital Experience?

MDMC20 On-Demand Digital Experience is a full access ticket to over 80 sessions and panels lead by industry experts on-demand online for 1-year, as well as access to watch all the sessions during the 2-day virtual summit live or on-demand after the event. You will have the opportunity to network with speakers during special live Q&A sessions the week of May 25th - 29th. Ticket purchasers will also have access to a special marketing resource center, network with other attendees virtual, chance to win awesome prizes and connect with our amazing sponsors. Cost: $99



What do I need to do now?

Nothing at all! We will take care of everything on our end. You will receive more details on how to access the virtual summit and on-demand digital experience as we get closer to May 20th. You will also receive your MDMC21 ticket via email as soon as ticket sales for MDMC21 open. MDMC21 will take place in St. Louis April 13-15, 2021.


What if I purchased a workshop?

If you purchased a VIP All-Access Pass and you choose to use it for MDMC21, your workshop will also transfer to MDMC21 at no additional cost. But, if you purchased a workshop ticket separate from a VIP pass, you will a full refund. Refunds have been processed. 


Option 2: Receive a Full Refund on Your Ticket

Refunds are available to anyone who has purchased a ticket to MDMC20 and have not previously cancelled their ticket before March 9, 2020. All refund requests must be received by 11:59 pm on April 7, 2020. Refunds can take up to 14 days to process. 


To note, once a refund is process, access to on-demand content will only be accessible by purchasing virtual ticket at the price of $99.


Please contact the MDMC team with any questions at info@bestmarketingconference.com

 


Conference Location

Union Station 1820 Market Street, St. Louis, MO 63103 Phone: 314-621-5262 Website: http://www.stlouisunionstation.com/.

 

Do You Offer Discounts for Groups?

Yes, if you are purchasing 8 or more tickets for your company, you qualify for a 10% discount of the total purchase price. Please email info@bestmarketingconference.com for details on how to receive your discount.

 

How do I apply to speak at MDMC20?

Our call for speakers our 2020 conference has closed. We are always looking for new speakers each year though and would love for you to apply for MDMC21. The call for speakers for 2021 should be live around August/September of next year. Please make sure to subscribe to our email list to be notified when our next call for speakers goes live. 

 

How do I exhibit at MDMC20?

You can view sponsor and exhibitor information on our Sponsorship Opportunities page. For questions about sponsoring options, please contact katelyn@bestmarketingconference.com

 

Accessibility

All conference rooms a fully accessible to all. 

 

Lactation/Mother's Rooms

We have multiple rooms available for moms. Please visit the help desk and you will receive a key to one of the private rooms.

 

Parking

For MDMC20 there are two main parking lots: Parking Lot A and Parking Lot B. Please note that the parking lots fill up fast! St. Louis Union Station offers discounted parking for both days of the conference. They have discounted the rate from $20 per day to only $7 per day. Just show your MDMC20 badge upon exiting the parking lot to receive the discounted rate on April 8th, 9th or 10th.

Please see the map below indicating both parking lots. Valet parking is also available at St. Louis Union Station.

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When can I pick up my conference badge?

What to Bring With You: to pick up your MDMC20 General badge, you will need to provide your full name and the company name that was used during registration. ID may be required to confirm registration. 

 

Pre-Registration Badge Pickup will be available at Union Station Wednesday, April 8th from 10 am - 6 pm with free 15-minute parking included. 

 

Regular Registration Badge Pickup opens at 7:15 am on Thursday, April 9th and Friday, April 10th.

 

Location of Registration: When you come in the North Entrance of St. Louis Union Station, you will see signs directing you to registration. There will be 5 registration areas to pick up your badges, general registration, VIP registration, students and academics, speaker and sponsor registration.

 

Will you offer live streaming?

Yes we will but not specifically focused on 100% of all content. Live streamers will be roaming the venue capturing what is happening in various breakout sessions, keynotes, the exhibitor hall, and other fun events going on.

 

 

What meals are included with my registration?

You will have access to refreshments and snacks during the morning and afternoon breaks on April 9th and 10th. Lunch is not provided as a part of the ticket price. 15 -20 food trucks will available from the hours of 11:30 am until 1:30 pm both days. Food trucks will be located at S 20th Street. Special meal rates have been negotiated with the food trucks. Make sure to check the app for a full list of which food trucks will be at the conference for lunch. 

 


Where can I access the presentation decks after the conference?

All MDMC20 ticket holders will receive access the presentation decks approximately 2 weeks after the conclusion of the conference.

 


Where can I purchase audio of each session?

Session audio and video recordings are only available For General Plus and VIP/All-Access ticket holders.

 


What are the social media guidelines?

This is a digital conference! We encourage tweets, photos, video clips under :60 seconds and hashtags using #MDMC20! However, long-form video and livestreaming of individual sessions is now authorized without prior consent.

 


What is the refund policy?

You may cancel your participation at any time UP TO 2 WEEKS prior the conference (5 pm CST, March 25, 2020) when all plans must be finalized on our end. In doing so you will receive your full purchase price less a 20% administration fee.

If you cancel after 5 pm CST on March 25, 2020, you will receive a 35% refund or you can pass along your ticket to a friend with our notification. Please realize costs for such venues are extremely high. Contact info@bestmarketingconference.com if you need a refund or wish to transfer your ticket over to another colleague.


 

What the MDMC code of conduct?

Midwest Digital Marketing Conference is committed to providing a friendly, safe and welcoming environment for all participants at all conference venues and conference-related social events. All sponsors, speakers, attendees, media, exhibitors, vendors, staff and other participants must respect common sense rules for public behavior, respecting others, common courtesy, and respect for private property. Physical, written, verbal or other abuse, intimidation, bullying, threats, harassment, stalking, or use of any physical force whatsoever against any person, which in any way creates a disturbance, that is disruptive or dangerous, or creates apprehension in a person, as determined by Midwest Digital Marketing Conference, in their sole discretion, will not be tolerated. Midwest Digital Marketing Conference reserves the right to revoke, without refund, the badge of any attendee not in compliance with this Code of Conduct. 

Click Here to View the Full Code of Conduct.


What is the dress code?

Conference attire is business casual for all events but count on many of networking pros stepping things up to stand out from the pack and leave a lasting impression. We do recommend you bring a sweater or light jacket as the conference halls can get chilly and the weather can vary greatly from day to day in St. Louis.



I still have questions and none of these FAQs help

For attendance, sponsorship, media and any other questions, please email the MDMC20 team at info@bestmarketingconference.com.

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